Salary: £25,000 to £30,000 (Salary negotiable depending on experience and alignment to the person spec).
Term: Initially a 1-year position, open to extension, probation of 6 months.
Reporting to: Project Manager
Location: UK-based – to serve clients in Scotland, England and London.
Travel: UK and Europe.
Home Connections is a boutique software and services provider that delivers bespoke solutions to the Social Housing sector (which covers Local Authority Housing and Housing Associations). Home Connections is a non-profit company owned by several local authorities.
Home Connections is looking for a dynamic Project Officer who is customer-focussed, strong on problem solving and able to multi-task. A quick learner, the successful candidate will be able to rapidly learn existing systems to configure, train and support customers.
Experience of working in social housing (in either housing needs/allocations or homelessness) is desirable. Ability to transfer skills and experience from other industries to our sector is essential.
The Role
We are looking for someone with experience in project support and a keen ability to manage project administration and coordination tasks.
This role is focused on supporting software implementation projects, ensuring that project documentation, scheduling, and client communication are handled efficiently. The balance and priorities of workload will be reviewed regularly with your line manager.
Key responsibilities include:
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Assisting with Home Connections software implementation projects by maintaining project plans, timelines, and deliverables.
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Supporting project managers in the coordination of tasks, resources, and tracking of milestones.
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Maintaining and updating project documentation, reports, and issue logs.
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Assisting in client communication, including arranging meetings, preparing agendas, and providing status updates.
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Helping to configure and set up software applications for end-users.
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Supporting testing, user acceptance, and training activities.
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Ensuring that projects align with Prince2 and Agile methodologies.
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Other duties may include assisting in business analysis tasks, capturing user requirements, and liaising with software development teams to support system improvements.
Project Coordination & Administration
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Assist in project planning, scheduling, and monitoring key project activities.
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Track project progress and update stakeholders accordingly.
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Maintain project documentation, including risk registers, reports, and action logs.
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Assist in managing budget tracking and financial reporting.
Client & Stakeholder Engagement
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Act as a key point of contact for clients, handling queries and supporting system training.
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Assist in gathering and documenting client requirements.
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Support account management of multiple key clients by ensuring smooth project implementation.
Software Implementation & Support
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Assist in system configuration and setup for new users.
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Support testing and quality assurance of new IT developments.
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Help train clients and staff on new system features and updates.
Marketing & Communications
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Support the promotion of Home Connections' products and services.
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Assist in preparing presentations, reports, and marketing materials.
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Ensure that users are consulted during system development and that feedback is captured and actioned.
General Duties
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Undertake other duties as required in line with company policies.
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Ensure compliance with GDPR, ISO 9001 & 27001, and data protection policies.
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Carry out responsibilities in accordance with equality, diversity, and inclusion policies.
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Ensure all health and safety regulations are met.
Core competencies
Applicants should provide evidence of their ability to meet the following:
Knowledge/Qualifications
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High standard of English (Essential)
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Specialist knowledge of Social Housing – particularly in Homelessness or Housing Needs/Allocations (Desirable)
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Educated to degree or higher level (Desirable)
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Knowledge/experience of using Home Connections software systems (Desirable)
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Languages – fluency in French, Dutch or German – to contribute to and conduct meetings and written correspondence would be desirable for European projects (Optional).
Skills & experience
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At least 1-2 years of experience in project coordination, administration, or support (Essential).
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Strong organisational and time-management skills, with attention to detail (Essential).
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Experience of delivering software training or user support (Desirable).
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Experience of documenting project requirements using structured techniques (Desirable).
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Ability to communicate confidently and professionally across all channels (Essential).
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Experience with JIRA, Trello, or other project management tools (Desirable).
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Familiarity with housing management systems or local authority software (Desirable).
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Experience with data integration, reporting, or business intelligence (Desirable).
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Experience of working in a social housing environment (housing association or local authority) (Desirable)
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Skills or experience or knowledge of Housing Management systems (for example, but not limited to one from either IBS, Capita, Aereon, Northgate, Civica, MIS, Locata or any other major system provider) (Desirable)
The post holder may be required to attend evening and weekend meetings and to travel as the job demands with all travel expenses and accommodation paid.
The post holder will be expected to be flexible in relation to working hours and work according to time required to meet project deliverables.
To apply and for full job spec, please send your CV and cover letter to [email protected] and [email protected].
