Customer success stories
Learn how forward-thinking housing providers use Home Connections products to enhance digital experiences, prevent homelessness and improve work processes
How Westminster City Council delivers their homelessness strategy with HOPE
Westminster needed a fit-for-future homelessness system with bespoke features that would support the efficient delivery of the Homelessness Reduction Act…
Hear from our customers
“The Choice Based Lettings system provides more transparency and a more efficient application process, increasing choice for applicants. The online process means that staff no longer have to input all our applications, reducing the time taken to process them. Also, the referral process for housing options and occupational therapy is now automatic, so referrals are picked up at the very early stages of the application process.”
Lynne Warburton, Angus Council
Hear from our customers
“The implementation of HOPE was smooth and effective and brought the team some significant benefits, in particular the ease and speed at which PHPs can be produced. The Housing Options Team like the case notes and documents to be captured in one place for ease of reference. The team dashboard is an efficient tool in providing the Team Leaders with an instant overview of the casework across the team. We know we can rely on the software to deliver the data for these returns and that offers a vastly improved efficiency for us.”
Karen McGreal, Arun District Council
Hear from our customers
“The team are thrilled with the look of the website - our partner housing associations have told us it looks modern and fresh. We love the mobile app and have been in our reception area getting as many housing applicants into this as we can. It is so instant and so responsive. We have immediately decided to upgrade to the latest version with the messaging facility.”
Kirsty Jenkins, Croydon Council
